Responsible Gaming

1. Age Restriction & Verification

bgg999 operates exclusively as an 18+ platform. We do not permit individuals under the age of 18 to register, access, or use any product or service available on bgg999.net. This policy applies without exception to all game categories, including cricket betting, live casino, slots, and fishing games.

All new player registrations are subject to age verification as part of our standard Know Your Customer (KYC) process. Players may be required to submit a valid government-issued photo identification document — such as a National Identity Card (NID), passport, or driving licence — to confirm that they meet the 18-year minimum age requirement. Until verification is complete, certain account features may be restricted.

Parental controls: bgg999 strongly encourages parents and guardians to take active steps to prevent underage individuals from accessing online gambling sites. If you share a device with a minor, please ensure that your bgg999 account is protected by a strong, unique password and that your device has appropriate parental control software installed. If you suspect that an underage person has opened or used a bgg999 account, please contact our support team immediately so that the account can be closed and any funds returned.

2. Recognising Problem Gambling

For the vast majority of players, gambling at bgg999 is a recreational activity that stays within healthy limits. However, for some individuals, gambling can develop into a compulsive behaviour that causes real harm. Recognising the early warning signs is an important first step toward regaining control.

The following checklist outlines common indicators of problem gambling. If you find yourself answering "yes" to several of these questions, we strongly encourage you to use bgg999's responsible gaming tools or reach out to support.

3. Deposit Limits

One of the most effective ways to keep your gambling within affordable boundaries is to set a deposit limit before you start playing. bgg999 allows every registered player to configure their own deposit limits at any time through the account settings panel.

bgg999 offers three deposit limit timeframes:

• Daily deposit limit: The maximum amount you may deposit within any 24-hour period, calculated from the time the limit is first set.
• Weekly deposit limit: The maximum amount you may deposit across any rolling 7-day window.
• Monthly deposit limit: The maximum cumulative deposit amount permitted within any given calendar month.

Once a deposit limit is reached, bgg999's payment system will automatically block further deposits until the relevant period resets. Limits can be set in Bangladeshi Taka (BDT) and apply across all payment methods, including bKash, Nagad, Rocket, Upay, SureCash, and bank transfer.

Reducing a limit: If you reduce an existing deposit limit, the new lower limit takes effect immediately. Increasing a limit: To prevent impulsive decisions during a losing session, requests to increase an existing deposit limit are subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This gives you time to reconsider whether the increase is genuinely appropriate for your circumstances.

4. Time-Out Feature

Sometimes a short break from gambling is all that is needed to restore perspective and maintain a healthy relationship with gaming. The bgg999 time-out feature allows you to pause your account for a defined period without permanently closing it.

Available time-out durations on bgg999 are:

• 24 hours
• 48 hours
• 1 week
• 2 weeks
• 4 weeks
• 6 weeks

During a time-out period, you will be unable to log in to your bgg999 account, place bets, or make deposits. Any pending withdrawals that were approved prior to the time-out will continue to be processed to your registered payment method (bKash, Nagad, or other withdrawal method on file). You will also be excluded from all promotional and bonus communications for the duration of the time-out.

To activate a time-out, navigate to the Responsible Gaming section of your bgg999 account settings and select your preferred duration. The time-out is activated immediately and cannot be reversed before the chosen period expires. To request a time-out via our support team, use the live chat function available 24/7 on bgg999.net.

If, at the end of your time-out period, you feel that you still need more time away from gambling, we strongly encourage you to extend the time-out or consider activating a longer self-exclusion rather than returning to play immediately.

5. Self-Exclusion

Self-exclusion is a formal commitment between you and bgg999 to refrain from gambling on the Platform for an extended period. It is designed for players who feel that their gambling behaviour has become problematic and who want a more robust, longer-term protective measure than a time-out.

bgg999 offers the following self-exclusion options:

• 6-month self-exclusion: Your account is suspended for a minimum of 6 months. You cannot reactivate your account or open a new bgg999 account during this period.
• 12-month self-exclusion: Your account is suspended for a full year.
• Permanent self-exclusion: Your account is permanently closed. You will not be permitted to open a new account on bgg999.net at any future point. This option is irreversible.

When self-exclusion is activated, bgg999 will take the following steps immediately:

• Your account login is disabled and all active betting sessions are terminated.
• Your player profile is flagged to prevent re-registration under the same identity details.
• You are removed from all marketing lists and will not receive promotional emails, SMS messages, or push notifications for the duration of the exclusion.
• Any verified account balance will be returned to your registered payment method within the standard processing timeframe.

How to activate self-exclusion: Visit the Responsible Gaming section of your account settings, or contact our support team via live chat on bgg999.net. Self-exclusion requests submitted via live chat or email are processed within 24 hours. If you are in immediate distress and require urgent account closure, please contact support directly and make clear the urgency of your request — our team will prioritise your case.

6. Additional Player Tools

Beyond deposit limits, time-outs, and self-exclusion, bgg999 provides a range of additional tools and features designed to support informed, in-control gameplay for all players on the Platform.

All of the above tools are available through your bgg999 account settings under the Responsible Gaming section. If you have difficulty locating any feature, or if you would prefer to have a limit or tool activated by our team on your behalf, please contact bgg999 support via live chat — our team is available 24 hours a day, 7 days a week, including Eid, national holidays, and all other days of the year.

7. Getting Help & Support

If you believe that your gambling at bgg999 — or on any other platform — has become a problem, it is important to seek help as early as possible. Problem gambling is a recognised condition, and effective support is available. You do not need to reach a crisis point before asking for assistance.

Contact bgg999 directly: Our responsible gaming support team is trained to respond to players experiencing difficulties with gambling. You can reach us at any time via:

• Live chat — available 24/7 directly on bgg999.net
• Email: [email protected]
• Phone: +880 1700 000 999 (Bangladesh Standard Time, UTC+6)

When you contact us about a responsible gaming concern, your case will be handled with complete confidentiality by a member of our dedicated team. We can help you activate any protective tool on your account, review your activity history, arrange a withdrawal of any remaining balance, or simply talk through the options available to you.

Talking to someone you trust: A conversation with a trusted friend, family member, or colleague can be a valuable first step. You do not need to disclose the full extent of your situation — simply acknowledging that you have concerns about your gambling, and accepting that support is available, is a meaningful starting point.

Financial support: If gambling has created financial difficulties, speaking to a financial counsellor or advisor can help you understand your options and create a realistic plan for managing any debt that may have accumulated. Many Bangladeshi banks, including Dutch-Bangla Bank, BRAC Bank, and Islami Bank, offer financial counselling services for account holders experiencing hardship.

Remember: bgg999 is on your side. We want every player to have a positive, sustainable experience on the Platform. The responsible gaming tools we provide are here for you to use — there is no stigma in setting limits or requesting a break. Taking control of your gaming is a sign of good judgement, not weakness. Reach out to our team any time.